SHIPPING & RETURNS
Shipping Policy
SHIPPING & RETURNS
Order Processing: Many of our products are made to order. Production takes place before shipping, so production time and carrier transit time are separate.
The applicable production and delivery estimates will be displayed before purchase. Estimates vary by product, fulfillment location, destination, and shipping method. Please allow additional time during holidays or periods of high demand.
Shipping Charges and Destinations
Available destinations, shipping options, and charges are shown at checkout. We currently ship to U.S. Products may ship separately and may arrive on different dates.
Tracking and Delays
We will provide tracking information when available. If we cannot ship within the stated timeframe, we will notify you and provide any delay-consent or cancellation-and-refund options required by law.
Address Changes and Cancellations
Check your delivery address carefully before placing an order. Contact: TheGreatIs211@icloud.com, immediately to request a correction or cancellation. We will try to help, but changes may not be possible once production or fulfillment has begun. This does not limit cancellation rights provided by law.
Damaged, Defective, or Incorrect Items
Contact: TheGreatIs211@icloud.com, as soon as possible, preferably within seven days of delivery. Include your order number, a description of the problem, and clear photographs of the item and packaging. Prompt reporting helps us investigate with our fulfillment partner. The seven-day request does not remove rights provided by applicable law.
For a verified defect, damage, or fulfillment error, we will provide an appropriate replacement or refund and cover any required return shipping.
Change-of-Mind and Sizing Returns
Because our merchandise is made to order, we do not ordinarily accept returns or exchanges for a change of mind or a size selected incorrectly by the customer, except where applicable law requires otherwise. Please review each item’s size chart before purchasing.
Return Authorization
Contact us before returning merchandise. We will provide instructions and an authorized return address when a return is approved. Do not send products directly to Tapstitch or to an address printed on the package without our instructions.
Missing Packages
If tracking stops updating, a package appears lost, or delivery is marked complete but you cannot locate it, contact us promptly. We will investigate with the carrier and fulfillment partner and provide a resolution consistent with the findings and applicable law.
Refunds
Approved refunds are issued to the original payment method. We will confirm when the refund is initiated; your bank or payment provider controls when it appears in your account.
Return & Exchange Policy
RETURN & REFUND POLICY
At The Greatis Art in Motion, we want you to receive your merchandise in the condition promised. Please review our return policy before ordering.
Made-to-Order Merchandise
Many of our products are made specifically for your order. We do not ordinarily accept returns or exchanges for a change of mind, an unwanted item, or a size selected incorrectly by the customer, except where required by applicable law. Please review the product description and size chart carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your merchandise arrives damaged, defective, misprinted, or different from what you ordered, contact: TheGreatIs211@icloud.com promptly, preferably within seven days of delivery.
Please include:
• Your order number.
• A description of the issue.
• Clear photographs of the merchandise and packaging.
Reporting the issue promptly helps us investigate with our fulfillment partner. The seven-day request does not limit your rights under applicable law. For a verified defect, shipping damage, or fulfillment error, we will provide an appropriate replacement or refund at no additional cost to you. If a return is required, we will cover the necessary return shipping.
Return Authorization
All returns must be authorized before merchandise is mailed back. Contact us for instructions and the correct return address. Do not send merchandise directly to Tapstitch or to the address printed on your package without our authorization.
Condition of Returned Merchandise
For any approved discretionary return, merchandise must be unworn, unwashed, unaltered, and in its original condition. These conditions do not prevent you from reporting a manufacturing defect discovered during reasonable use. Damage caused by misuse, alterations, or failure to follow the product’s care instructions is not covered by this policy.
Refunds
Approved refunds will be issued to the original payment method. We will notify you when your refund has been initiated. The time it takes to appear in your account depends on your bank or payment provider.
Order Cancellations
Contact us immediately if you need to cancel or change an order. We will try to accommodate your request, but cancellation or changes may not be possible once production or fulfillment has begun. Applicable legal cancellation rights remain unaffected.
Missing Packages
If your order appears lost or is marked delivered but cannot be located, contact us promptly. We will investigate with our fulfillment partner and carrier and provide an appropriate resolution consistent with applicable law.
Contact
For return, replacement, or refund assistance, email:TheGreatIs211@icloud.com
Nothing in this policy limits rights or remedies provided by applicable consumer-protection laws.
PAYMENT METHODS
We accept the payment methods displayed at checkout. Available options may vary depending on your device and the payment services enabled for our store. Payment must be successfully processed before your order enters production or fulfillment. Prices are listed in U.S. dollars (USD). Applicable taxes and shipping charges are shown before you complete your purchase.
If your payment is declined, please check your billing information, contact your payment provider, or try another available payment method. Approved refunds are issued to the original payment method, in accordance with our Return & Refund Policy.
FREQUENTLY ASKED QUESTIONS
What is The Greatis Art in Motion?
The Greatis Art in Motion is a lifestyle brand inspired by lowrider culture, Los Angeles, beach life, music, and creative self-expression. We welcome people of every race and background who appreciate individuality and art in motion.
Are your products made to order?
Many of our products are made after you place your order. We work with production and fulfillment partners, including Tapstitch, to create and ship our merchandise.
Where do you ship?
We currently ship only within the United States. Available shipping options and charges are displayed at checkout.
How long will my order take?
Production and shipping are separate stages. Please review the applicable estimates provided before purchasing. Timing varies by product, fulfillment location, and destination. Holidays and high demand may add time.
How can I track my order?
When tracking becomes available, we will send it to the email address provided with your order. Check your spam or junk folder if you do not see the notification.
Will all my items arrive together?
Not necessarily. Items may be produced or shipped separately and arrive on different dates.
How do I choose the correct size?
Review the size chart for each product and compare its measurements with a garment you already own. Sizes and fit can vary between styles.
Can I return an item or exchange it for another size?
Because many products are made to order, we do not ordinarily accept returns or exchanges for a change of mind or a size selected incorrectly by the customer, except where required by applicable law. Please review our Return & Refund Policy before purchasing.
What if my item arrives damaged, defective, or incorrect?
Email: TheGreatIs211@icloud.com, promptly, preferably within seven days of delivery. Include your order number, a description of the issue, and clear photographs of the merchandise and packaging. For a verified defect, damage, or fulfillment error, we will provide an appropriate replacement or refund. The seven-day reporting request does not limit your applicable consumer rights.
Can I cancel my order or change my shipping address?
Contact : TheGreatIs211@icloud.com, immediately. We will try to help, but changes or cancellation may not be possible once production or fulfillment has begun. Applicable legal cancellation rights remain unaffected.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Prices are listed in U.S. dollars, and applicable taxes and shipping charges are shown before you complete your purchase.
What if my package is missing?
Contact: TheGreatIs211@icloud.com, if tracking stops updating, your package appears lost, or it is marked delivered but cannot be located. We will investigate with our fulfillment partner and carrier.
Will the merchandise look exactly like the pictures?
Some images are digital mockups or styled illustrations. Colors, texture, and print placement may vary slightly. These variations do not excuse defective merchandise or an item that materially differs from its description.
How should I care for my merchandise?
Follow the care instructions on the product’s label. Proper care helps preserve the fabric and printed design.
Do you offer merchandise for car clubs, events, or groups?
Contact: TheGreatIs211@icloud.com, with your requested products, quantities, and event date. We will confirm whether we can accommodate your request and provide any available pricing and production details. Event delivery dates must be confirmed before ordering.
How do I contact you?
Email: TheGreatIs211@icloud.com. For questions about an existing purchase, include your order number so we can assist you.